CLAIM: Disagreement related to the products sold or services provided.
COMPLAINT: Disagreement NOT related to products or services. Dissatisfaction or displeasure regarding customer service.
The filing of the claim does not prevent resorting to other dispute resolution mechanisms and is not a prerequisite for filing a complaint with INDECOPI. The provider must respond to the claim within a period not exceeding fifteen (15) calendar days, which may be extended for an additional fifteen (15) days upon prior notification to the consumer.
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NOTE: The response to this complaint or claim will be provided via electronic communication sent to the address you have indicated in this Claim Form. If you wish to receive the response at your home address, you must specify this in the details of the claim or complaint.
